HADJIRA, NesrineHAMMOUTENE, Ali (Directeur de thèse)2024-06-052024-06-052021-06https://dspace.hec.dz/handle/123456789/854E-logistics and customer satisfaction are two variable that have a direct influence on the continuity and survival of a business. They consist the pillar and the main objective for any company engaged in an economic sector in order to face competition increasingly enchanced. Therefore each responsible must first know their customers, listening to their expectation and ensure their satisfaction. Our study focuses on the case of Jumia Algeria and aims to determine the level of consumer satisfaction with the service offered to them and the performance of e-logistics. Indeed, Jumia is considered one of the leaders of e-commerce in Algeria. The analysis of the results obtained showed that Jumia Algeria is up to the satisfaction of the majority of its consumers through the quality of its services offered, and the performance of the e-logisticsenE-commerceLogisticsE-logisticsCRME-CRMCustomer satisfactionJUMIA AlgeriaThesis