Browsing by Author "BENYAHIA, Soheib"

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    The impact of soft skills on the social climate in a company: the case of sheraton resort hotel Algeria
    (Ecole des Hautes Etudes commerciales, 2020-06) BENYAHIA, Soheib; REZZAG BARA, Moncef; HADDAD, Imene ( Directeur de thèse )
    In today’s economic environment, characterized by globalization if a company wants to remain competitive in its market must have a competitive, collaborated and well formed working stuff, it's what pushes companies to start its evaluation from the inside of it, to value its employees and look at the social climate from a different angle. There is consistent evidence that a good working company starts from a good the social environment inside the workplace, the one also associated with employees' well-being, but no one can ignore that technical skills are no longer enough for workers to compete in this highly competitive global work environment, that's why soft skills are considered of paramount importance thanks to their effects on the employees' mentality and the way they react and think face to repetitive and daily tasks. It is the main reason why companies are rushing to get the best soft skills formations to their employees', to insure the control of all the possible problems that can happen in the work environment and learn them the best possible way to deal with the customer. Therefore, the purpose of this research work is to know the impact of soft skills on the social climate inside the company. To better understand our problem, we conducted a survey with Sheraton Hotel and Resorts assuming that hotel formed almost all of the working stuff and managers to become a leader in its industry