The impact of soft skills on the social climate in a company: the case of sheraton resort hotel Algeria
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Date
2020-06
Journal Title
Journal ISSN
Volume Title
Publisher
Ecole des Hautes Etudes commerciales
Abstract
In today’s economic environment, characterized by globalization if a company wants to
remain competitive in its market must have a competitive, collaborated and well formed
working stuff, it's what pushes companies to start its evaluation from the inside of it, to value
its employees and look at the social climate from a different angle.
There is consistent evidence that a good working company starts from a good the social
environment inside the workplace, the one also associated with employees' well-being, but no
one can ignore that technical skills are no longer enough for workers to compete in this highly
competitive global work environment, that's why soft skills are considered of paramount
importance thanks to their effects on the employees' mentality and the way they react and
think face to repetitive and daily tasks.
It is the main reason why companies are rushing to get the best soft skills formations to their
employees', to insure the control of all the possible problems that can happen in the work
environment and learn them the best possible way to deal with the customer.
Therefore, the purpose of this research work is to know the impact of soft skills on the social
climate inside the company. To better understand our problem, we conducted a survey with
Sheraton Hotel and Resorts assuming that hotel formed almost all of the working stuff and
managers to become a leader in its industry
Description
Keywords
Soft skills, Technical skills, Social climate