Mémoire de Master

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Measuring performance of warehouse operations: study case: SARL Aramex
(Ecole des Hautes Etudes commerciales, 2017-06) ABBES, Hadjira; DEMMOUCHE, Nedjoua ( Directrice de thèse )
Warehouses function as node points in the supply chain linking the material flows between the supplier and the customer As a result of the highly competitive market environment. Companies are continuously forced to improve their warehousing operations. Many companies have also customized their value proposition to better meet customer demands, which has led to changes in the role of warehouses. In such conditions improvement of order processing and materials handling can bring significant cost savings and at the same time increase customer value. In this case measuring performance is vital for companies to determine how successful they have been in attaining their objectives. The purpose of this thesis is to give an overview and to briefly present the concept of warehousing, analyzing the warehousing process, and demonstrate the contribution of performance measurement to warehouse management. Moreover, how performance measurement influences the warehousing function and allows it to organize and monitor its environment in order to have a competitive advantage, and this lead to be adaptable to changes and be able to compete