Measuring performance of warehouse operations: study case: SARL Aramex
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Date
2017-06
Journal Title
Journal ISSN
Volume Title
Publisher
Ecole des Hautes Etudes commerciales
Abstract
Warehouses function as node points in the supply chain linking the material flows between
the supplier and the customer As a result of the highly competitive market environment.
Companies are continuously forced to improve their warehousing operations. Many
companies have also customized their value proposition to better meet customer demands,
which has led to changes in the role of warehouses. In such conditions improvement of order
processing and materials handling can bring significant cost savings and at the same time
increase customer value. In this case measuring performance is vital for companies to
determine how successful they have been in attaining their objectives.
The purpose of this thesis is to give an overview and to briefly present the concept of
warehousing, analyzing the warehousing process, and demonstrate the contribution of
performance measurement to warehouse management. Moreover, how performance
measurement influences the warehousing function and allows it to organize and monitor its
environment in order to have a competitive advantage, and this lead to be adaptable to
changes and be able to compete
Description
Keywords
Warehousing, Performance measurement, Key Performance indicators