Impact of digital workplace on employee experience: case study CISCO Algeria
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Date
2021-06
Journal Title
Journal ISSN
Volume Title
Publisher
Ecole des Hautes Etudes Commerciales
Abstract
The integration of digital technologies into many aspects of life and work brings both
advantages and challenges for companies, employers and employees. To take advantage of
digital transformation, companies must be innovative in developing new working
environments and fostering a culture that embraces digital advancements in the workplace.
Otherwise, they will lose employees, productivity and clients. Creating a delightful
experience for employees has become an increasingly important competitive factor. The
entire organization must engage its employees while also taking into account their interaction
with the digital work environment and providing them best experience possible. Succeeding
in this will assist organizations increase the loyalty of its workforce and attracts the best
people, as well as contribute to a better customer experience. The appearance of the Covid-19
pandemic has had a tremendous impact on workers and workplaces worldwide. The relevance
of the digital workplace has grown as a result of the significant increase in home-based
teleworking during the pandemic.
In this perspective, current research has been undertaken to examine the way the digital
workplace impacts the employee experience. For this purpose, first, we will present a
literature review, and then we will discuss our case study conducted at Cisco Algeria, which
has a digital work environment, allowing us to better understand our research.
Description
Keywords
Employee experience, Employee engagement, Digital transformation, Digital workplace, Covid-19, Work from home.